FAQs

Please email [email protected] with your media kit and how you would like to work with us!

 Of course! To look up a specific lot, click here: COA 🔍

Yes! It also helps with seasonal allergies and skin health. Seasonal allergies can be challenging for some dogs, especially when pollen, mold, and grasses are in the air. Mushrooms can help play role in overall immune system health. They help by supporting normal immune system function, helping maintain a healthy inflammatory response, supporting gut–immune axis (huge for seasonal allergies), helping the body adapt to environmental stressors🍂

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

If you need assitance applying a promo code, please reach out to us at [email protected]

We offer a 30-day guarantee on our products. If you wish to return a product, please contact us ([email protected]) with your order number.

*Please note that we do not offer exchanges

Sorry about that! Please make sure you’re using the following link:

https://www.ferapets.com/tools/recurring/login/

If you are encountering difficulties logging into your account, please ensure that you are using the email address associated with your order. Should you need further assistance, we encourage you to reach out to us at [email protected] 

We totally understand! 

Just a friendly reminder that you can easily change the frequency of your autoship right from your account or even pause it for 3, 6, or more months if you need to. 

Our autoship is customizable to fit your needs! If you’d like any help making adjustments, feel free to do it yourself on your account, or just reach out to us, and we’d be more than happy to assist you!

We are happy to assist with instructions on how to cancel your autoship.

1. Login into your account here

2. Click [autoships]

3. Click on the product you'd like to manage, click [Edit]

4. Click [Cancel Autoship]

For a list of our ingredients, click here 

• Cardiac Support- Salmon
• Postbiotics Plus- No Flavor
• Lysine Immune- Chicken Liver
• Mushroom Immune- No Flavor
• Liver Support- Chicken Bone Broth
• Probiotics with Prebiotics- No Flavor
• Bladder Support- Chicken Bone Broth
• Calming Support- Chicken Bone Broth
• Wellness Blend- Bovine Liver and heart
• Kidney Support- Bovine Liver and heart
• Immune Soft Chew- Chicken Bone Broth
• Calming Soft Chew- Chicken Bone Broth
• Probiotic Soft Chew- Chicken Bone Broth
• Hip + Joint Soft Chews- Chicken Bone Broth
• Multivitamin Soft Chew- Chicken Bone Broth
• Dental Support-  Chicken Bone Broth (additionally, the kelp in the product gives it a subtle sea-like flavor)

Yes, details below:

• Hip & Joint Soft Chews:  Minimum 16 weeks of age.

• Hip & Joint Goat Milk:  Minimum 16 weeks of age.

• Multivitamin Soft Chews: Minimum 16 weeks of age.

• Kidney Support (dog and cat): Minimum 6 months of age.

We recommend always consulting with your veterinarian before introducing any new supplement to your pet's routine.

We advise that when handling powder supplements, maintaining moisture control is essential to prevent any clumping. To ensure product quality, please store them in a dry and cool environment. 

We only recommend refrigeration for the Fish Oil and Algae Oil.

As for our Probiotics powder, refrigeration can help preserve potency if heat and humidity are issues, although it is not necessary if stored in a cool, dry place.

Great question! All of our powder supplements are designed to be versatile- you can mix them into your pet’s food or dissolve them in a liquid such as water or broth. Our capsules and chews are ready to give as-is, so no mixing is needed.

We recommend starting with one supplement at a time, even though most can be taken together. Once you're comfortable, you can add more by splitting them between morning and evening doses for better management.

Begin with half the recommended dose for the first week to help your pets system adjust, then gradually increase to the full dose. 

Always consult your veterinarian before adding any new supplements to ensure they fit well with any current medications/ health condition.

A friendly tip that might help is to start with a smaller dose, like 1/4 to 1/2, and then gradually work your way up to the full dose. Many of our customers have found that this gradual approach works wonders. 

Customer Tip: A little bone broth or a drizzle of our Algae Oil can make all the difference- just ask the happy pups and kitties who've already given it two paws up! 🐕🐈

Yes, our USDA Organic Probiotics with Prebiotics has a yeast based strain Saccharomyces boulardii.

There is a small amount of Brewer's Dried Yeast included in the natural flavors.

A small batch of labels had a small typo stating the product is "For use in dogs only" when it should say "For use in dogs and cats only". We sincerely apologize for any confusion this may have caused. We've already corrected the label for all future batches to reflect the proper information. Rest assured, the formula itself is completely safe and intended for both dogs and cats. If you have any other questions, feel free to reach out — we're always happy to help!

A small batch of labels had a small typo stating the product is "For use in dogs only" when it should say "For use in dogs and cats only". We sincerely apologize for any confusion this may have caused. We've already corrected the label for all future batches to reflect the proper information. Rest assured, the formula itself is completely safe and intended for both dogs and cats. If you have any other questions, feel free to reach out — we're always happy to help!

For smaller pets, under 10lbs, we recommend starting out with half the recommended dose. So if your pet is supposed to receive 1 scoop daily, please start at 1/2 scoop.

To view your products COA, click here

Most pet parents start to see noticeable changes around weeks 3–6. That said, every pet is different- you might spot small wins even before then!

• Subtle early improvements may show up in the first 1–2 weeks
• Most noticeable changes: more energy, a shinier coat, better comfort- appear around weeks 3–6
• Full benefits build over time- consistency is key to the best results.

You can order directly from our website or from Amazon, Chewy, Petsmart, Walmart and Petco. We are also available at approved brick-and-mortar locations. To find a store near you, click here

If you bought your product from a retail store like Petco, Chewy, Petsmart, Walmart or approved brick-and-mortar locations, please return it through those stores. We really appreciate your understanding and are happy to help with any questions you might have!

We invite professionals (ie pet trainers), retailers, and those interested in officially reselling our products to connect with us through our Wholesale Inquiry Form. 

Please keep in mind that, at this time, we do not partner with third-party logistics providers, Amazon resellers, or Walmart resellers. 

We appreciate your understanding and look forward to exploring collaboration opportunities with you!